Återbetalningspolicy

Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

⚠️ Important Notice Regarding Cancellation Rights for Digital Products

For digital products (software downloads/activation codes), different rules apply:

  • For UK and EU customers: You have a right to cancel your order without giving any reason within 14 days from the date of purchase ("cooling-off period").
  • However, by confirming your purchase and explicitly consenting to immediate access/download, you agree that:
  • You retain statutory rights if the digital content:
    • Is faulty or defective
    • Does not match the description provided
    • Is not fit for purpose
  • Under the EU Digital Content and Digital Services Directive (2019/770), we commit to:
    • Providing necessary updates for a reasonable period
    • Ensuring the product meets the quality, functionality, and compatibility described
    • Allowing you to retrieve any content you've created using our software upon contract termination
  • By clicking "Check Out" and proceeding with payment, you explicitly consent to the immediate provision of the digital content and acknowledge that you will lose your right to cancel once the download begins or the activation code is delivered.

How to Cancel

To exercise your right to cancel, you must inform us of your decision to cancel this contract in a clear statement. You may use the website's attached contact form (selecting "After-Sales Support" for the category) to send this statement to us. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of Cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than:

  • 14 days after the day we receive back from you any goods supplied, or
  • (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
  • if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Returning the Goods

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the Right to Cancel

The right to cancel does not apply to:

  • Goods made to your specifications or clearly personalized
  • Sealed goods which are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery
  • Goods which are, after delivery, inseparably mixed with other items
  • Sealed audio or video recordings or sealed computer software, if unsealed after delivery
  • Digital content downloads or activation codes after delivery have begun with your prior express consent and acknowledgment of loss of cancellation rights

Our Goodwill Guarantee

Notwithstanding the above, we offer a 30-day goodwill guarantee. You may return your item to us within 30 days of receiving it for a full refund, even if it's simply because you've changed your mind. This guarantee is in addition to your statutory rights and does not affect them. Please note that this goodwill guarantee does not apply to digital downloads or activation codes once the delivery has begun.

Faulty Goods

If you receive faulty goods, you have the right to reject them within 30 days of purchase and claim a full refund. After 30 days, you may be entitled to a repair or replacement. If a repair or replacement is not possible or does not fix the issue, you may be entitled to some money back.

**For any queries regarding our Returns and Refunds Policy, please contact our customer service team.