Shipping policy

Overview

At Exound® Pro Audio, we are committed to providing reliable shipping services to our customers in the United Kingdom and European Union countries. We partner with Cainiao, the world's leading cross-border e-commerce logistics provider, to ensure your orders reach you safely and efficiently.

  • For digital download products that don't require physical shipping, Exound Pro Audio is honoured to provide quality service to customers in other regions worldwide.
  • After placing an order, download links/activation codes for these digital products will be delivered to the customer's email address.
  • Whilst our digital products don't require physical shipping, they do undergo a manual processing procedure by our team members, which includes order verification and activation document preparation. This process can cause a brief delay.

Order Processing

  • All orders are typically processed and dispatched within 48 hours of placement
  • You will receive a confirmation email once your order has been placed
  • A shipping notification email containing your tracking number will be sent once your order has been dispatched

Shipping Fees

United Kingdom Orders

  • Orders under £20: £4.99 shipping fee
  • Orders £20 and above: FREE shipping

European Union Orders

  • Orders under £20: £4.99 shipping fee
  • Orders £20 and above: FREE shipping
  • Convert to other currencies using real-time exchange rates based on the pound sterling
  • Due to differences in local logistics costs among EU countries, shipping fees for some countries may differ from the above. Please check the right amount at checkout

Delivery Times

  • Standard delivery time to UK and EU addresses: 6-12 calendar days
  • Please note that delivery times are estimates and may vary depending on customs clearance and local delivery conditions

Shipping Address

  • Orders will be delivered to the shipping address provided during checkout
  • Please ensure your shipping address is complete and accurate
  • We cannot be held responsible for delays or non-delivery due to incorrect address information

Order Tracking

  • All orders are shipped with tracking capability
  • You will receive a tracking number via email once your order has been dispatched
  • You can always track your order at: https://global.cainiao.com
  • Please use the tracking number provided in your shipping confirmation email

Important Notes

  1. Currently, we ship exclusively to addresses within the United Kingdom and European Union
  2. Delivery times start from the date of dispatch, not the order date
  3. During peak periods or holidays, delivery times may be slightly longer
  4. Customs duties or import taxes are already included in the listing price of the goods, so please rest assured. The customs clearance procedures will be handled by Cainiao on Exound® Pro Audio's behalf.

Customer Support

If you have any questions about your shipment or need assistance tracking your order, please don't hesitate to contact our customer service team by submitting the following online form. We aim to respond to all inquiries within 24 hours. 

  • Please select "Delivery Service" or "After-Sales Support" for the category when filling out the form, together with your order number and tracking number (if available) 
  • Online Contact Form (click the link to open)
  • https://www.exound.co.uk/pages/contact

Shipping Partner

We proudly partner with Cainiao, the largest provider of cross-border e-commerce logistics globally. Their extensive network of cross-border warehouses and proven track record in e-commerce logistics ensure reliable delivery of your orders. 

Cainiao has deep cooperation with trustworthy local logistics companies in each country. For example, in the UK, your package will be delivered by Evri, while in Spain, GLS Spain is responsible for final delivery.

**This shipping policy is subject to change without prior notice. Please check our website for the most up-to-date information.