Payment and Security Policy
Payment Methods
We offer several secure payment options for your convenience:
- Shopify Payments
- PayPal Express Checkout
- Google Payments
All transactions are processed through secure and encrypted connections to ensure the safety of your personal and financial information.
Security Measures
Secure Socket Layer (SSL) Encryption
Our website uses SSL encryption to protect your personal and payment information. This technology ensures that all data passed between our web server and your browser remains private and secure.
PCI DSS Compliance
We are committed to maintaining the security of your payment card information. Our payment processing systems are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS), which sets the requirements for secure payment processing.
3D Secure Authentication
For additional security, we use 3D Secure authentication for card payments. This may require you to complete an extra verification step with your card issuer when making a purchase.
Data Protection
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your personal data is collected, stored, and processed in accordance with these regulations.
How We Use Your Information
We collect and use your personal and payment information solely for the purpose of processing your orders and providing our services. We do not store your full payment card details on our servers.
Third-Party Payment Processors
When you pay with Shopify Payments, PayPal, or Google Payments, your payment is processed by these third-party payment providers. Please refer to their respective privacy policies for information on how they handle your data:
- Shopify Privacy Policy - https://www.shopify.com/legal/privacy
- PayPal Privacy Statement - https://www.paypal.com/uk/legalhub/privacy-full
- Google Payments Privacy Policy - https://policies.google.com/privacy
Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing your personal data
- Request transfer of your personal data
- Withdraw consent
To exercise these rights or for any queries about how we handle your data, please contact our Data Protection Officer at [email protected].
To learn more about how we use your data, please reach to our Privacy Policy page: https://www.exound.co.uk/policies/privacy-policy
Fraud Prevention
We employ various fraud prevention measures to protect both our customers and our business. These may include:
- Address Verification System (AVS) checks
- Card Security Code (CSC) verification
- Real-time risk analysis
If we suspect fraudulent activity, we reserve the right to refuse or cancel orders.
Updates to This Policy
We may update this Payment and Security Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.
For any questions or concerns regarding our payment methods or security measures, please contact our customer service team at [email protected].
Let customers speak for us
from 246 reviewsGreat little headphone amp and dac. Compact and well built. Good sound with my AT & Røde wired cans. VFM
Good product (really pleased with the choice) at a competitive price delivered as promised
Good product and quick delivery thanks
Great bit of kit at a very reasonable price. Arrived promptly with a Free! Optical cable! What more can you say!
FREE! Does the job.
Very fast delivery. Very easy to set up and works very well. Replaced a very cheep old DAC and I can clearly tell the difference, particularly at the bass frequencies.
First class product....very pleased
Turns a dated sounding CD Player into a transport. This DAC provides a huge improvement and a much more vinyl like sound. Small box that's well worth the money!
It is difficult to grasp buying an expensive item for a future present not knowing the activation will be ok when the time comes to jnstall and register after giving it. Especially when it says do not activate the request for the licence unless u r sure as it was on short download by timeframe. Luckily Exound support extended the timeframe download by and all went fine in the end. The only trouble we had was with the software company when it came to registration not with Exound and that got resolved with a Native Access refresh which we did not know. Im pleased we found their offer and will gladly buy from them again.
Item quickly packaged and delivered in just a few days with excellent tracking. Five star service!
Excellent service, product and price!
Great condition, value for money. Thank you
Absolutely delighted with this purchase the sound quality is excellent much better than i had expected, its small and compact and fits into my system beautiful and its feels rock solid for its size. Item arrived within 3 day as stated and i can't recommend it enough. 🌟🌟🌟🌟🌟
well packaged and speedy despatch. Best pleased
Good 😁