Shipping policy

Overview

At Exound Pro Audio, we are committed to providing reliable shipping services to our customers in the United Kingdom and the European Union. We partner with leading logistics providers to ensure your orders reach you safely and efficiently.

1. Order Processing and Dispatch

1.1 Digital Products

For digital download products (software, plugins, activation codes) that don't require physical shipping, Exound Pro Audio is honoured to provide quality service to customers worldwide.

Processing Times:

  • Orders are typically fulfilled within 2 hours during business hours
  • All orders are guaranteed to be fulfilled within 24 hours of placement
  • A separate email from [email protected], containing secure download links for your activation codes and setup instructions, will be delivered to your email address provided during checkout

Note: While our digital products don't require physical shipping, they undergo a manual processing procedure by our team members, which includes order verification and preparation of activation documents. This ensures the security and accuracy of your purchase.

1.2 Physical Products

Processing Times:

  • All orders containing physical products are guaranteed to be dispatched within 48 hours of placement
  • You will receive a confirmation email once your order has been placed
  • A shipping notification email containing your tracking number will be sent once your order has been dispatched

Cut-off Time and Dispatch Schedule:

  • Daily cut-off time: 14:00 (2:00 PM) UK time on business days
  • Orders placed before 14:00 on a business day will be dispatched on the same business day
  • Orders placed after 14:00 on a business day or during any non-business day will be dispatched on the next business day

Bank Holidays:

  • Exound Pro Audio observes all UK Bank Holidays
  • Orders can be placed normally during Bank Holidays
  • Processing and dispatch will resume on the next business day
  • Any special changes to this schedule will be announced on our homepage and via email notification

2. Shipping Fees

2.1 United Kingdom Orders

  • Orders under £19: £4.99 shipping fee
    • Express Service - £6.99 shipping fee
  • Orders £19 and above: FREE shipping
    • Express Service - £2.99 shipping fee

2.2 European Union Orders

  • Orders under £19: £4.99 shipping fee
  • Orders £19 and above: FREE shipping
  • Convert to other currencies using real-time exchange rates based on the pound sterling
  • Due to differences in local logistics costs among EU countries, shipping fees for some countries may differ from the above. Please check the exact amount at checkout

3. Delivery Times

Standard delivery times to UK and EU addresses:

3.1 For UK Addresses

  • UK Inventory: 2-4 business days from dispatch
  • International Inventory: 6-12 business days from dispatch

3.2 For EU Addresses

  • International Inventory: 6-12 business days from dispatch

Important notes:

  • Delivery times are estimates and may vary depending on customs clearance and local delivery conditions
  • Delivery times start from the date of dispatch, not the order date
  • During peak periods or holidays, delivery times may be slightly longer

4. Shipping Address

  • Orders will be delivered to the shipping address provided during checkout
  • Please ensure your shipping address is complete and accurate
  • We cannot be held responsible for delays or non-delivery due to incorrect address information
  • If you need to update your shipping address, please contact us immediately after placing your order

5. Order Tracking

  • All physical product orders are shipped with tracking capability
  • You will receive a tracking number via email once your order has been dispatched
  • You can track your order at the Exound User Portal
  • Please use the tracking number provided in your shipping confirmation email

6. Customs and Duties

  • Customs duties and import taxes are already included in the listing price of the goods
  • You will not be charged any additional fees upon delivery
  • Customs clearance procedures will be handled by the logistics carrier on Exound Pro Audio's behalf

7. Shipping Partners

7.1 For UK Inventory

We work closely with major UK logistics carriers to provide timely and secure order delivery services.

By default, we use Yodel's delivery network for shipments, but for certain products, we also use Royal Mail's express services.

If you would prefer us to use a specific courier service for your delivery, please contact us at your earliest convenience.

7.2 For International Inventory

We proudly partner with Cainiao, the largest provider of cross-border e-commerce logistics globally. Their extensive network of cross-border warehouses and proven track record in e-commerce logistics ensure reliable delivery of your orders.

Cainiao has deep cooperation with trustworthy local logistics companies in each country:

  • United Kingdom: Your package will be delivered by Evri, Yodel, or Royal Mail, depending on the delivery address
  • Spain: GLS Spain is responsible for the final delivery
  • Other EU countries are served by similarly reputable local carriers

8. Important Information

  1. Currently, we ship exclusively to addresses within the United Kingdom and the European Union
  2. For digital products, we provide services to customers worldwide
  3. Delivery times start from the date of dispatch, not the order date
  4. During peak periods or holidays, delivery times may be slightly longer
  5. Please check your spam/junk folder if you don't receive order confirmation or tracking emails within the expected timeframe

9. Customer Support

If you have any questions about your shipment or need assistance tracking your order, please don't hesitate to contact our customer service team. We aim to respond to all inquiries within 24 hours.

How to contact us:

This shipping policy is subject to change without prior notice. Please check our website for the most up-to-date information.

Last updated: February 2026