Refund policy

1. Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days without giving any reason. The cancellation period expires 14 days from the day you (or a third party indicated by you, other than the carrier) receive the goods.

2. How to Cancel Your Order

To exercise your right to cancel, you must inform us of your decision in a clear statement. You can do this by:

To meet the cancellation deadline, simply send your cancellation notice before the 14-day period expires.

3. Returning Physical Products

3.1 Return Conditions

To be eligible for a return, your item must meet the following conditions:

  • Condition: The item must be in 'as new' condition, meaning it has not been handled beyond what is necessary to establish its nature, characteristics and functioning. This should not exceed the sort of handling that might reasonably be allowed in a shop
  • Packaging: The item must be well packaged and in its original packaging
  • Completeness: All accessories, manuals, and original components must be included

3.2 Return Timeline

You must send back the goods without undue delay, and in any event no later than 14 days from the day you notify us of your cancellation. The deadline is met if you send the goods back before the 14-day period expires.

3.3 Return Costs

You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

4. Refund Process

Once we receive your cancellation notice, we will reimburse all payments received from you, including the original delivery costs (except for supplementary costs if you chose a delivery method other than our standard option).

Refund timeline: We will process your refund without undue delay, and no later than:

  • 14 days after we receive the returned goods, or
  • 14 days after you provide evidence that you have returned the goods (whichever is earlier), or
  • 14 days after we receive your cancellation notice (if no goods were supplied)

We will refund using the same payment method you used for the purchase, unless you expressly agree otherwise. You will not incur any fees as a result of the refund.

Deductions: We may deduct from your refund an amount for loss in value if this loss resulted from unnecessary handling of the goods beyond what is needed to establish their nature, characteristics and functioning.

5. Special Rules for Digital Products

⚠️ Important Notice for Software Downloads and Activation Codes

For UK and EU customers: You have a 14-day cooling-off period from the date of purchase. However, different rules apply once you access digital content:

Loss of cancellation rights: By confirming your purchase and explicitly consenting to immediate access/download, you agree that your right to cancel will be lost once:

  • The download has begun, or
  • The activation code has been accessed

This is in accordance with the UK Consumer Rights Act 2015 and EU Directive 2011/83/EU.

Your Statutory Rights Remain Protected

You retain full statutory rights if the digital content:

  • Is faulty or defective
  • Does not match the description provided
  • Is not fit for the stated purpose
Our Commitments Under EU Law

In accordance with the EU Digital Content and Digital Services Directive (2019/770), we commit to:

  • Providing necessary updates for a reasonable period
  • Ensuring the product meets the quality, functionality, and compatibility described
  • Allowing you to retrieve any content you've created using our software upon contract termination

By proceeding with checkout and payment, you explicitly consent to the provision of digital content and acknowledge that you will lose your right to cancel once the download begins or the activation code is delivered.

6. Exceptions to the Right to Cancel

The right to cancel does not apply to:

  • Goods made to your specifications or clearly personalised
  • Sealed goods which are unsuitable for return due to health protection or hygiene reasons, if unsealed after delivery
  • Goods which are, after delivery, inseparably mixed with other items
  • Sealed audio or video recordings or sealed computer software, if unsealed after delivery
  • Digital content downloads or activation codes after delivery has begun with your prior express consent and acknowledgment of loss of cancellation rights

7. Our 30-Day Goodwill Guarantee

In addition to your statutory rights, we offer a 30-day goodwill guarantee. You may return your item within 30 days of receiving it for a full refund, even if you've simply changed your mind.

Important notes:

  • This guarantee is in addition to your statutory rights and does not affect them
  • This goodwill guarantee does not apply to digital downloads or activation codes once delivery has begun
  • Returned items must meet the conditions specified in Section 3.1

8. Faulty or Defective Goods

If you receive faulty or defective goods, you have additional rights:

Within 30 days of purchase: You have the right to reject the goods and claim a full refund.

After 30 days: You may be entitled to:

  • A repair or replacement of the faulty goods
  • A partial or full refund if repair or replacement is not possible, or if it fails to fix the issue

These rights apply regardless of whether you have opened, used, or unsealed the goods, as they were faulty when supplied.

Need Help?

For any queries regarding our Returns and Refunds Policy, please contact our customer service team using our contact form (select "After-Sales Support") or through the contact details provided on our website.

This policy complies with UK Consumer Rights Act 2015, Consumer Contracts Regulations 2013, and applicable EU directives. Your statutory rights are not affected by this policy.