Yes! Your safety and satisfaction are our top priorities. Exound Pro Audio is operated by Exound Global Limited (15958233), a fully registered UK company, ensuring complete legal compliance and business transparency.

Exound is also an ICO-registered entity (check our Certificate), which means your data and privacy are carefully protected by us, and backed by the UK Data Protection Legislation.

Secure Shopping Experience:

• 🔒 SSL-encrypted checkout protecting your personal information
• 💳 Secure payment processing through trusted payment providers
• 📦 Reliable shipping through Cainiao, the world's largest cross-border logistics provider
• ✔️ Clear shipping and delivery tracking system
• ⭐ Comprehensive 12-month warranty on all products
• 💯 Fair refund policy aligned with UK Consumer Rights Act
• 🛡️ Strong data protection measures compliant with UK/EU privacy laws
  
  So, please shop with confidence knowing you're protected by UK consumer protection laws and backed by our commitment to customer satisfaction.

Yes, we offer FREE shipping! Here's how our shipping fees work:

For UK & EU Orders:

• 🆓 FREE shipping on orders £20 or above
• 📦 £4.99 shipping fee for orders under £20

• ℹ️ Some EU countries may have different rates due to local logistics costs
• 💰 Final shipping cost will be shown at checkout

Important Notes:

• ✈️ Currently, we ship exclusively to the UK and EU addresses
• 🚚 All orders are delivered by Cainiao, our trusted logistics partner
• 🌍 Digital download products are available to customers worldwide, delivered via Email
• ℹ️ Refer to our Shipping Policy page for more details.
  
  Shop more to save more! Add a few more items to reach £20 and enjoy FREE shipping!

The best way to get assistance is through our Online Contact Form (click to visit). This allows you to select the appropriate category for your inquiry and provide details to help us resolve your issue quickly.

We aim to respond to all inquiries within 24 hours.

For faster assistance, you can also use our WhatsApp Live Chat feature. Our support team is available during regular business hours.

Just click the Chat Bubble in the bottom right corner of our website to get started.

For more details on our contact options, please visit our Contact Information page (click to visit).

At least now you know about us! Actually, with over a decade of experience in the professional audio industry, Exound® has established itself as a trusted name in audio excellence:

Our Journey:

• 🎯 Founded in 2011 as a leading China online media platform for pro-audio reviews and industry insights
• 🎶 Authorized distributor since 2013 for world-class brands including Genelec, EVE Audio, Apogee, and Native Instruments
• ⭐ Achieved over a million pounds in turnover within the first year of e-commerce operations
• 🛠️ Launched a successful line of in-house developed audio equipment and accessories since 2015
• 🌍 Expanded globally in 2024 through Exound Global Limited, our UK-registered company

Why Choose Us:

• 📱 Deep understanding of musicians' and audiophiles' needs
• 💪 Strong industry connections and mature supply chain
• 🔍 Rigorous quality control standards
• 🎯 Specialized focus on pro-audio equipment
• 🌟 Unique products designed for professional users
  
  While we're new to the UK/EU market, our decade-plus expertise in pro-audio and commitment to quality make us a reliable partner for your audio gear needs.